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Home > Customer Service > Shipping Policy

Shipping Policy

Value amount Shipping amount

Az grills has a real time shipping calculater and will be displayed in check out.

SHIPPING: For Freight Packages Residential delivery services are not necessarily responsible for taking items off their truck and bringing them into your home or garage. Some local delivery services may offer to do this for you at no charge, others may offer to do this for a fee, and others may not have the capability of off loading at all. Be prepared to deal with this when your shipment arrives or when you are called to schedule delivery.All Shipping charges are as close to actual as possible. Sometime shipping will over charge for shipping, (We will lower it after the fact) and other times it will under charge (We will adjust to actual cost after the order is placed). Rates are higher for residential, or apartment complexes than to a business but you will be charged actual shipping charges.

INSPECTION OF MERCHANDISE: When you receive an item that is shipped to you, be sure to open the box or crate and inspect the merchandise thoroughly before accepting and signing for the delivery. We cannot be held responsible for any costs incurred to replace damaged merchandise that has been accepted and signed for. If you discover upon inspection that the merchandise is damaged, make a notation on the bill of lading describing the damage. If the product is severely damaged and not repairable, simply refuse to accept the delivery and we will replace that item at no additional cost to you once it has been returned to us from the freight company. If you are unsure whether to accept the shipment, contact Az Grills while the delivery company is still present........WE DO NOT SHIP OUTSIDE THE UNITED STATES.





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